Warranty Info
A Return Authorzation (RA) form is required for all returns from stores to Game Face Airsoft
LIMITED 90-DAY WARRANTY ON ALL RIFLES AND PISTOLS
Product is warranted to be free of defects in materials and workmanship for 90 days. Buyer should retain the original sales receipt as record of date of purchase. This warranty does not cover gun sights, optical sights (rifles scopes, lasers, and red dot sights), slings and/or other accessories. In the event of a defect under this warranty, Game Face Airsoft will, at its option, repair or replace the product; provided, however, its inspection indicates that an original defect exists. Game Face Airsoft reserves the right to replace any product which is no longer available with a product of comparable value and function. If Game Face Airsoft determines the repair is not covered under the warranty guidelines, there could be a charge to you for the repair.
WHAT IS COVERED:
- Parts and Repair of any factory defect of material or workmanship.
- Transportation charges to consumer for the repaired product and/or replacement product.
WHAT IS NOT COVERED:
- Transportation charges to Authorized Service Station for defective product.
- Normal wear and tear from regular use.
- Damaged parts as a result from misuse, neglect or tampering.
- Damage caused by dry-fire, abuse, modification or failure to perform normal maintenance – see Owner’s Manual.
- Improper installation or maintenance performed by someone other than a Game Face Authorized Service Station.
- Any other expense.
ANY DISASSEMBLY OR MODIFICATION NOT PERFORMED BY A GAME FACE AIRSOFT AUTHORIZED SERVICE CENTER WILL VOID YOUR WARRANTY.
THIS LIMITED WARRANTY DOES NOT INCLUDE CONSEQUENTIAL DAMAGES, INCIDENTAL DAMAGES OR INCIDENTAL EXPENSES, INCLUDING DAMAGE TO PROPERTY OR ANY OTHER EXPENSE. GAME FACE DISCLAIMS ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR ALLOW LIMITATIONS ON IMPLIED WARRANTIES SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. TO THE EXTENT ANY PROVISION OF THIS WARRANTY IS PROHIBITED BY FEDERAL, STATE OR MUNICIPAL LAW, IT SHALL NOT BE APPLICABLE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY.
WARRANTY CLAIM AND REPAIR SERVICE
If your airsoft product needs repair – DO NOT ATTEMPT TO DISASSEMBLE IT! Your airsoft product requires special tools and fixtures to repair it. Any disassembly or modification not performed by a Game Face Authorized Service Center will void the warranty.
U.S. Customers – Contact Game Face Customer Service here. You will be instructed where and how to send your air gun in for repair under warranty or referred to one of our authorized service centers in your area.
Include with your product a copy of your receipt and a brief description of the problem. Be sure to indicate your name, mailing address, email address and telephone number. Allow 2-4 weeks for repairs. We recommend you use a method of shipping that provides you with a tracking number and insurance options. Game Face Airsoft is not liable for any damaged, lost or stolen merchandise during shipping.
Canadian Customers – Contact the Gravel Agency, in Quebec at 866-662-4869.
Outside U.S. Customers – Please contact your point of purchase dealer/distributor. If you do not know your dealer/distributor, contact us here.